Refund and Returns Policy

Exchange, Return & Refund Policy

At Katetu Malaysia, we value your satisfaction and strive to provide the best possible shopping experience, exclusively for orders ship within Malaysia only. We understand that there may be instances where you need to return or exchange an item. Please review our Exchange, Return & Refund Policy below for details:

  1. Returns:

    • All items can be returned, provided they are accompanied by the original price label.
    • The item must be in good condition, with clean insoles and soles.

  2. Timeframe:

    • Returns need to be initiated within 14 days from the date of received.

  3. Exchanges:

    • Exchanges are allowed only once per order.

  4. Return Postage:

    • If neither an exchange nor a return is requested, the return postage will be borne by the buyer.
    • We, as the seller, will provide one-time free postage for resend in case of an exchange.

  5. Notification:

    • Customers must inform our customer service in advance before proceeding with a return or exchange. Please reach out to us through facebook or whatsapp.

  6. Eligibility:

    • Exchanges and returns are limited to orders placed on our website.
  7. Refunds:

    • Refunds will be issued for the returned item, excluding any postage fees, vouchers, or discounts applied to the original purchase.

Please note the following important points:

  • The returned item will undergo a quality inspection before the exchange or refund is processed.
  • Refunds will be issued in the original form of payment, and the processing time may vary depending on the payment method and bank.
  • For hygiene reasons, certain products, such as socks or undergarments, are not eligible for return or exchange unless there is a manufacturing defect.

Please note that the refund amount will reflect the price paid for the item after any deductions, such as postage fees or discounts, have been applied.

We kindly ask for your cooperation in adhering to these guidelines to ensure a smooth and efficient exchange or return process.

If you have any further questions or require assistance, please contact our customer service team. We are here to assist you and make your shopping experience enjoyable.

Please note that this policy is subject to change without prior notice.

Katetu Malaysia